dun55 Privacy Policy

1Who We Are

dun55 is an online gaming and sports betting platform operating at dun55.pro, serving players in Pakistan. When this Privacy Policy refers to "dun55", "we", "us" or "our", it refers to the dun55 platform and the team responsible for operating it.

This Privacy Policy applies to all personal data collected through the dun55 website, the dun55 mobile App (available for Android and iOS), and any related services or communications. By using the dun55 platform, you acknowledge that you have read and understood how we handle your personal data as described in this Policy.

2What Personal Data We Collect

dun55 collects personal data in two ways: information you provide to us directly, and information collected automatically when you use the platform.

Information you provide directly:

• Registration details — your full name, date of birth and email address or phone number used to create your dun55 account.
• Identity verification documents — government-issued ID or other documents requested as part of account verification. These are used solely for identity confirmation and fraud prevention.
• Payment information — the payment method you select (JazzCash, Easypaisa, Raast, bank transfer or card) and the transaction details associated with deposits and withdrawals. We do not store your mobile wallet PINs or banking passwords.
• Communications — messages you send to dun55 customer support, feedback you provide, or any other direct correspondence.
• Responsible gaming settings — deposit limits, session reminders or self-exclusion preferences you configure within your account.

Information collected automatically:

• Device information — device type, operating system version, browser type and device identifiers.
• Usage data — pages visited, features used, games played, bets placed, session duration and navigation patterns within the platform.
• Log data — IP address, timestamps, error logs and technical performance data.
• Location data — general geographic location derived from IP address. dun55 does not collect precise GPS location data.
• Cookie and tracking data — as described in Section 5.

3How We Use Your Personal Data

dun55 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your dun55 account, processing registrations, and verifying your identity.
• Service delivery: Processing deposits and withdrawals in PKR, making games and betting markets available, and providing access to the Game Lobby, Casino, Slots and Bet sections of the platform.
• Security and fraud prevention: Detecting unusual account activity, preventing multiple account registration, verifying payment authenticity and protecting both users and the platform from fraudulent conduct.
• Customer support: Responding to your queries, resolving account issues and providing assistance through our support channels.
• Responsible gaming: Monitoring gaming patterns to support the responsible gaming tools available on the platform, including deposit limits and session management.
• Platform improvement: Analysing aggregate usage data to improve platform performance, fix issues and develop new features. This analysis uses aggregated and anonymised data where possible.
• Communications: Sending transactional messages — deposit confirmations, withdrawal notifications, security alerts — that are necessary for your account. Marketing messages are only sent where you have opted in.
• Legal compliance: Meeting recordkeeping and reporting obligations that apply to financial service providers and online platforms.

4Payment Data & PKR Transactions

When you make a deposit or withdrawal on dun55, the transaction is processed through the payment provider you select — JazzCash, Easypaisa, Raast, your bank or a card network. Each of these providers operates under its own privacy and security framework.

What dun55 retains in connection with your payments:

• The payment method type you used (e.g. JazzCash, Easypaisa).
• The PKR amount of the transaction.
• The date, time and direction of the transaction (deposit or withdrawal).
• A transaction reference or confirmation number for reconciliation purposes.

What dun55 does not store:

• Your JazzCash or Easypaisa account PIN or password.
• Your internet banking login credentials.
• Full card numbers (card payments are tokenised through the payment gateway).

5Cookies & Tracking Technologies

dun55 uses cookies and similar tracking technologies on the website and within the App. A cookie is a small data file stored on your device that helps the platform recognise you between sessions and function correctly.

Types of cookies used on dun55:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences — for example, which game categories you last browsed or your language settings.
• Analytics cookies: Collect aggregated, anonymised data about how users navigate the platform — which pages are most visited, where users drop off, and how features are used. This data helps us improve the platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform. Disabling analytics cookies will not affect your gaming experience but will mean your usage is not included in platform improvement data.

6Who We Share Your Data With

dun55 does not sell personal data. We share data only in the following limited and necessary circumstances:

• Payment processors: When you make a deposit or withdrawal, the relevant transaction data is shared with your selected payment provider (JazzCash, Easypaisa, Raast, bank or card network) to complete the transaction.
• Identity verification services: If identity verification is required for your account, document data may be shared with a third-party verification service. These services are bound by strict confidentiality requirements.
• Technology and hosting providers: dun55 uses third-party infrastructure for hosting, platform operation and security. These providers have access to data as necessary to perform their services and are contractually required to handle it securely.
• Game content providers: Certain game titles in the dun55 Game Lobby are provided by third-party developers. These providers may receive session data necessary to run the game, but do not receive your payment details or full account information.
• Legal and regulatory requirements: dun55 may disclose personal data where required by applicable law, in response to legal process, or to protect the rights, safety and property of dun55 and its users.

All third parties with whom dun55 shares data are required to handle that data responsibly, securely and in accordance with applicable data protection standards.

7Data Security

dun55 implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration or disclosure. These include:

• Encryption of data transmitted between your device and the dun55 platform using TLS protocols.
• Secure storage practices for personal and financial data held on dun55 servers.
• Access controls that limit which team members can access user account data, on a need-to-know basis.
• Regular security reviews and monitoring of the platform for vulnerabilities or unusual access patterns.

While dun55 takes reasonable and appropriate steps to secure your data, no platform can guarantee absolute security. If you believe your account has been compromised, contact dun55 support immediately and change your password.

8Data Retention

dun55 keeps your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with the following principles:

• Account data is retained while your account is open. If you close your account, we may retain certain data for a period required by financial recordkeeping obligations — typically for several years following the last transaction.
• Transaction records in PKR are retained for the period required by applicable financial regulations and anti-money-laundering obligations.
• Support communications are retained for a reasonable period to handle any follow-up queries or disputes.
• Data collected for analytics purposes is typically retained in aggregated, anonymised form and is not linked to individual accounts after anonymisation.

When personal data is no longer required for any of the above purposes, dun55 will securely delete or anonymise it.

9Your Privacy Rights

As a dun55 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

10Children's Privacy

The dun55 platform is strictly for adults aged 18 and above. dun55 does not knowingly collect personal data from anyone under the age of 18.

During registration, you confirm that you are at least 18 years old. dun55 may request identity verification documents at any point to confirm this. If dun55 discovers that an account has been registered by someone under 18, the account will be immediately closed, any balance will be returned via the original payment method, and all associated data will be deleted.

If you have reason to believe that a minor has registered a dun55 account, please contact our support team immediately at [email protected] so the matter can be addressed promptly.

11Updates to This Privacy Policy

dun55 may update this Privacy Policy from time to time to reflect changes in our practices, platform features or applicable legal requirements. When changes are made, the updated Policy will be posted on this page with a revised effective date at the top.

For significant changes — such as new categories of data collection or new sharing arrangements — dun55 will notify active users through an in-App notification or via the email address on your account, where possible.

Continuing to use the dun55 platform after an updated Privacy Policy has been posted constitutes your acknowledgment of the updated Policy. If you do not agree with any changes, please stop using the platform and contact support to close your account.

12Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise any of your data rights, or have a concern about how dun55 has handled your personal information, contact us through the following channels:

For data deletion requests or to exercise access rights, please include your registered email address or phone number in your message so we can verify your identity and process your request efficiently.